What is a Pathfinder
HR function?

Next Gen HR

“Pathfinding” CHROs are responding to these market pressures by reimagining their HR function

Pathfinders are HR organisations who are focusing on integrated and mutually reinforcing capabilities such as employee experience, data and analytics, workforce shaping and digital HR and learning.

53%

Of organisations are investing in new analytics platforms within their HR Functions.

60%

Of CHROs will change their operating model in the next two to three years.

61%

Of CHROs are altering
their Employee Value Proposition (EVP) in response to People challenges.

98%

Of global executives agree AI foundation models will play an important role in their organisations’ strategies in the next 3 to 5 years.

Next Gen HR

With an AI-enabled tech ecosystem at the centre

Key principles:

Mobile accessibility

Digital Adoption Support Integrated

Consistency of design, branding (VI & ToV)

Mobile
accessibility

Digital Adoption
Support Integrated

Consistency of design,
branding (VI & ToV)

Experience layer - ‘Home base’ experience
_{• Single ‘home base’ for employees in their flow of work}
_{• Chat/get help unified & embedded in everyday channels}
_{• Close the gap between HR and day-to-day on key engagement tools (listening, recognition etc)}

Engagement layer - Unified portal
_{• Single unified portal for employee needs}
_{• Tasks and reminders in one place – surface through}
_{• Home Base’ Experience where possible
• Optimised and personalised search and navigation aligned to employee intentions/needs}

Integrated with a single system of record
_{• Wider features and capability optimised in core systems (WD, SN) where possible}
_{• Best in breed used only where benefit>cost in line with pre-defined principles}
_{• All systems must integrate with WD as core system of record}

Next Gen HR

Great focus is being placed on organisational culture and employee experience

Employee experience is all about how easy and engaging organisations make every journey and interaction that their people have in being a part of the organisation and doing their job.

Employee engagement is an outcome of great experiences, and directly influences employee behaviour and action.

This in turn directly contributes to customer experiences, behaviours and business outcomes, which can come full circle in driving employee engagement through a sense of satisfaction and accomplishment.